Build advanced web and mobile experiences fast, right & for the future

We change the way software is built so you can rapidly create and deploy critical applications that evolve with your business.

UX/UI & Prototyping

Delivering an awesome experience that wins the hearts and minds of customers, partners or students can seem like an insurmountable endeavour. Human-centered design is an approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

We can provide UX/UI design services, usability testing on low, mid or high fideleity tlickable prototypes. 

Advisory, Sales & Delivery

Deliver Pixel-Perfect Omnichannel Applications Across Your Customer Journeys. We empower companies to create omnichannel applications up to 10x faster than with traditional development methods. Breakaway from pre-built software that keeps innovation at bay and deliver business results fast. Create perfect-fit experiences that exceed your customers’ expectations and allow you to compete head-to-head with CX leaders.

Solutions

Design, build, monitor, and continuously improve perfect-fit management applications faster than ever before. Empower your knowledge workers to resolve complex problems that require input from multiple sources. Add structure, context, and automation to improve productivity and reduce costs. Whether your “cases” take the form of incidents, investigations, or service requests, we can help.

Meet the team

John Ackery [Innovation & Customer Success]

     

Koushik Prathi [Web and Mobile]

  

Kavita Bagale [UI Designer]

 

Amal Raj [Chief Technical Director]

    

Karaka Asifm [Web and Mobile]

   

Deepakshi Shringare [Test Engineer]

  

Design, test and deploy high-quality mobile experiences faster

Create and test prototypes in hours and generate production-ready code – with experience and development best practices built-in – in minutes.

Design faster, test earlier and more often

  • Build rich, functional prototypes quickly, generate production-ready code in minutes.
  • Move quickly with flow templates for common B2C applications
  • Get meaningful feedback earlier with contextual sample data and easy sharing with users and stakeholders

Create mobile experiences easily

  • Benefit from industry-leading applications and best-practices
  • Ensure a great experience with built-in native behaviors and animations
  • Maximize use of device capabilities with native plugins

Fully integrated digital product development

  • Hand off production-ready code from design to development with UX/UI, architecture and scalability best-practices built-in
  • Remove time spent on throwaway design work and writing development specs
  • Collaborate in a common platform, from design to development

Adding AI to your apps enables amazing experiences

Enable the adoption of custom machine learning models without Data Science expertise.
Innovate and increase business value of applications through automation and personalized experiences, by providing easy access and iteration with AI capabilities across top use cases.

Build Chatbots That Deliver Personalized Answers to Customer Questions Fast

Build a Q&A chatbot in minutes that acts as the first line of support, reduces support tickets, and increases customer engagement and satisfaction. Customize your chatbot responses, integrating and reusing your logic to give truly personalized answers for each user. 

Easily integrate other AI components into your chatbots, such as language analysis and understanding, to automate processes and evolve chatbot intelligence

Determine Customer Attitudes with NLP and Sentiment Analysis

Text & Speech Automation. Enable support agents to glean key information from incoming cases and adapt their communication to the customer.

Add natural language processing (NLP) and sentiment analysis from OutSystems.AI to your apps and systems and get a better sense of how your customers are feeling.  Receive text as an input parameter and a language code and score its sentiment. An example is a chatbot that handles cases first based on negative feedback in the chat.

Automatically analyze customer satisfaction or ad-hoc chatbot surveys and share results in dashboards. Actively monitor a social media stream to identify sentiment around your company or new product launch. Use trending keywords to react and adapt your strategy on the fly.

AI Models – No Data Science Required

A new interface to add intelligent predictive capabilities to automate decisions and processes, such as categorizing tickets, prioritizing them or assigning the best agent. Train, deploy, integrate, monitor, and evolve custom AI/ML models without any data science experience and add them to your apps. 

Automate an approval decision (approve or not approve), risk analysis. (fraud or not fraud), or business outcome. Classify tickets for triaging support. Predict sales discounts, product demand, customer support demand, and available stock.

 Case Management – Improve efficiency & reduce costs with connected mobile users

Design, build, monitor, and continuously improve perfect-fit case management applications faster than ever before. Empower your knowledge workers to resolve complex problems that require input from multiple sources. Add structure, context, and automation to improve productivity and reduce costs. 

Empower Process Experts

No one knows the mechanics of your business processes better than the people that own them. Now they’ll have the freedom and flexibility to create their own case management solutions. Designed specifically for non-IT users, OutSystems workflow builders allow both process owners and developers to optimize their business through an easy-to-use wizard that abstracts development processes and allows them to build applications in minutes, not days or weeks.

Reach Case Resolution Faster

Never miss out on important context with documentation and work notes that follow cases from creation to close. Break down data silos with integrations to any internal or external systems.  Enjoy streamlined approvals with automated business rules that put the right task in front of the right approver to ensure your cases are resolved as quickly as possible.

Improve Work Visibility and Cross-team Communication

Manage your workload more efficiently by prioritizing the most critical cases. Delegate to other team members when you need back-up or find that a case is outside your domain of expertise. Get the current status of shared work and easily collaborate between team members or departments.

Simplify Compliance and Reduce Risk

Compliance is complicated. Audits, reporting, new regulations, data restrictions—it’s hard for a business to keep up. With OutSystems, you can trace all business transactions related to a case for easy audits and automate compliance processes to avoid fines.

Continually Improve Business Processes

Use application analytics to get insights on SLAs, performance, and team workloads. Armed with this data, you can pivot resources and improve business processes in order to operate at your fullest potential.

 The Architecture Dashboard to manage technical debit